The Training and Quality Assurance (TAQA) Team is dedicated to promoting excellence in training and program accountability within the Harris County Juvenile Probation Department (HCJPD). TAQA is composed of four teams – Training, Quality Assurance, Behavior Support Team (BST) and Motivational Interviewing Team (MI). All of the TAQA areas work together to identify the training needs of the agency while providing HCJPD staff with research based information and skills.
TAQA is the central division for all employee training and development. The division conducts New Employee Orientation, Basic Officer Certification Training and provides on-going advanced training and conference relevant to Juvenile Justice Issues and Evidence-Based Practices. All new employees attend training sessions applicable to their job duties and to the agency’s policies, procedures and practices. Juvenile Probation Officers (JPO) and Juvenile Supervision Officers (JSO) must be certified by the Texas Juvenile Justice Department (TJJD) prior to performing their job duties with the department. Certified staff are required by the state to have continuing education/training hours to maintain their state certification.
Quality Assurance (QA)
The Texas Juvenile Justice Department (TJJD) establishes and enforces standards for juvenile probation programs and juvenile correctional facilities in the State of Texas. The QA Team coordinates the development and review of departmental policies and procedures in order to meet TJJD standards. The QA Team routinely conducts internal quality assurance reviews of departmental programs and facilities to monitor and ensure compliance with state standards. The QA Team offers technical assistance, one-on-one coaching for new officers, and training as needed to assist programs and facilities in meeting applicable TJJD standards.
QA also oversees training and quality assurance for the department’s Education Division by coordinating in-service training and conducting quality assurance reviews for compliance with state and federal standards for teachers and all educational staff.
Behavior Support Team (BST)
The Behavior Support Team trains agency staff on the principles of the MANDT System, the agency’s approved behavior intervention technique that consists of officers’ safety, physical restraint and de-escalation training. BST extends the training experience beyond the classroom by providing one-on-one coaching and sessions to residential staff in an effort to strengthen the core values and practices of MANDT.
Motivational Interviewing (MI)
Motivational Interviewing is a method that works on facilitating and engaging intrinsic motivation within the client in order to change behavior. MI is a goal-oriented, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence. MI Team implements training, one-one-one coaching and coding to ensure that HCJPD staff gain knowledge of the concept and apply it with the families and youth that become in contact with the Juvenile Probation Department.